In accordance with RBI guidelines for digital lending, KrimKar Financial Services Pvt Ltd maintains a robust grievance redressal mechanism for all customers.
7 business days
For standard complaints
What to include in your complaint:
If your complaint is not resolved within 7 business days or you are unsatisfied with the resolution, escalate to our Nodal Grievance Officer:
Grievance Officer
KrimKar Financial Services Pvt Ltd
[Name to be updated upon officer appointment]
Response within 7 business days · Resolution within 30 calendar days
As required under RBI Digital Lending Guidelines 2022
Nodal Officer
KrimKar Financial Services Pvt Ltd
[Name and designation to be published upon appointment]
The Nodal Officer handles escalations that are not resolved at Level 2 within 30 days, and serves as the point of contact for regulatory correspondence under the RBI Digital Lending Guidelines 2022.
If your complaint remains unresolved for 30 days after filing with us, or you are dissatisfied with the final resolution, you may approach the RBI Integrated Ombudsman Scheme.