AI Agents
Developer track
A support agent that knows when to hand over
- Problem
- Routine support questions pile up, but a fully automatic bot creates risk on the hard ones.
- Approach
- An agent with tool access for lookups, clear policy rules, and an escalation path to a human reviewer.
- Outcome
- A deployed, reviewed agent with a public demo link and a written policy review.
- Technology
- PythonLLM APITool callingPolicy checks
